QMS Documents

NCR (Non-Conformance Reports):

The Non-Conformance Report identifies a defect finding or process failure and records the information relevant to the finding. This report is commonly used to denote differences between what the customer is expecting to receive and what happened during processing.

CAR (Corrective Action Reports):

The Corrective Action Report can reference an NCR and is the reaction plan for the finding. The CAR is typically used to illustrate that an action has been taken to fix a mistake, and avoid making the same mistake again.

RMA (Return Merchandise Authorization):

A Return Merchandise Authorization form is filled out when a customer has issues with parts completed and needs to send them back to the finisher to be re-worked. Often times, companies will use the RMA form to determine if parts need rework, if the reworked parts will receive an additional charge, or if the defective parts are the fault of the finishing company and will be reworked free of charge. The RMA functions as a workflow to receive parts back from an order that has been closed and it allows the user to rework parts back to an earlier stage in the process.

RMA Instructions

1. The work order must be completed before starting an RMA (this will likely be the case if the RMA has been filed while the work order is in invoicing)
2. Go to Quality Management in Steelhead and then down to RMA card.
3. Hit the plus button. Search for your order and save.
4. Choose the rework button under actions, choose rework transfer type (unless you want to put them on hold).

6. Choose the node that should be reworked, and start your rework.

RMA Video Overviews

https://www.loom.com/share/78fbba262ab645b2b4c3c4471d492b0c
https://www.loom.com/share/338438ecec5f4d9c946e07d1b7201b84