Payments
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Payments
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Steelhead Payments
Steelhead Payments are a way to process transactions for invoices created in Steelhead, using payment links embedded in invoice pdfs. For customers utilizing the Customer Portal, they will be able to validate and pay an invoice from a single location. Enable Steelhead Payments in your Domain Settings.
Stripe Account
Once payments are enabled you will have the ability to create a Stripe account or link an existing Stripe account to Steelhead.
After you have created or linked an account, you can set the default fee placement as well. Each customer can be individually overridden on their page.
Steelhead Payments have seamless integrations; simply disable or enable Steelhead Payments at any time to return or disable functionality
The way that Stripe connects with Steelhead may be somewhat time-sensitive.
Using Payments
The first big change you will encounter after enabling Steelhead Payments is in invoicing. From here, you will see that invoices can no longer be sent prior to syncing with accounting. This is to ensure that Steelhead Payments and your accounting software do not get out of alignment
After creating, finalizing, and syncing your invoice, you will see an indication that payments are available. You can now send the invoice PDF to your customer.
Regenerate Payment
Steelhead Payments will be automatically enabled for new invoices. For old invoices, you will need to regenerate the PDF first.
- Open invoice
- Click regenerate
- Click confirm
In Invoicing you, will notice a new payments icon. This icon will update payment status for the invoice in real time. After an invoice has been paid, you will be able to view a detailed payment breakdown by clicking the icon.
Your customer, upon viewing the PDF, will be able to click a custom payment link that will direct them to an appropriate payment window (work with our customer support team to integrate payment links in your PDFs).
From here they will have the ability to pay with either credit card or a US bank account, and they will have the ability to opt into one-click payments. Customers utilizing the Customer Portal will also be able to validate the invoice information in the same page.
2% 10 Net 30 and other invoice terms are available out of the gate
After your customer pays the invoice, you will be notified in real time on the invoicing dashboard. Here you can view the time of payment, the current status, and the amount paid.
Clicking on the paid or pending payment icon will display a detailed view of the payment, along with the ability to refund the payment directly.
After an invoice has been paid, you are ready to receive a payout. While the first payout has a 7 day delay, future payouts will happen daily after settlement by default (T + 3). You can also customize your payout schedule.
To view payouts, select the View All Payouts page. From here you will be able to reconcile payments directly to your bank statements.
Payment Steps Summary:
- Enable Steelhead Payments: Users can create or link a Stripe account and set default fee placements.
- Invoice Creation and Syncing: Invoices must be synced with accounting software before they can be sent, ensuring alignment between payment processing and accounting.
- Payment Link Integration: Once an invoice is finalized, a payment link is embedded in the PDF, directing customers to a secure payment window. This can also be accessed in the Customer Portal.
- Payment Tracking: Real-time updates on payment status are available on the invoicing dashboard, and detailed breakdowns can be viewed by clicking the payment icon.
- Payout Processing: After payment, the first payout has a 7-day delay, with subsequent payments processed daily. Users can view and match payouts to their bank statements for accurate record-keeping.
Steelhead Payments Includes:
- Seamless Integration: Steelhead Payments can be enabled through domain settings, allowing users to create or link an existing Stripe account. This ensures a smooth setup process and immediate functionality.
- Embedded Payment Links: Invoices created in Steelhead now come with embedded payment links, enabling customers to pay directly from the invoice PDF. This reduces the steps needed for customers to make payments, enhancing their experience.
- Customer Portal: For customers using the Customer Portal, invoices can be validated and paid from a single location. This centralization simplifies the payment process and ensures accuracy.
- Flexible Fee Structure: Users can set fee structures either on top of or within an invoice, with the option to customize per customer. This flexibility ensures that the payment process can be tailored to meet specific customer needs.
- Multiple Payment Options: Customers can choose to pay with either a US bank account or a credit card, providing them with the convenience of choosing their preferred payment method.
- Real-Time Payment Updates: The software includes a payment icon that updates the payment status in real-time, allowing job shop administrators to track payments effortlessly.
- Payout Management: After an invoice is paid, users are notified in real-time and can view detailed payment breakdowns. Payouts are processed daily by default, with options to adjust the payout schedule to suit business needs
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