User Accounts and Passwords

        User Accounts and Passwords


        Article summary

        Login to your Account

        Go to https://app.gosteelhead.com/Account to log in to your account.

        • Use your email and password to login
          OR
        • Use your PIN if it has been enabled for the device

        Setting a Password

        Create a password that cannot be easily guessed by others. If a password is forgotten, it can be reset.

        Password Requirements

        New passwords in Steelhead must meet the following minimum requirements. Passwords that meet "Strong" criteria are highly recommended.

        Minimum requirements:

        • Cannot reuse portions of your email address
        • Cannot include your email address
        • Must be at least 8 characters
        • Must include 3 of the 4 of:
          • Upper Case letters
          • Lower Case letters
          • Numbers
          • Special Characters

        Reset your Password

        • If you cannot remember your password, click on the "Forgot your password?" link.
        • Enter the email you use for your Steelhead account. Click the "Send Forgot Password Email" button.
        • If the email you entered is linked to a Steelhead account, a link to reset your password will be emailed to you.

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        "Forgot your password?" Not Working?

        If the "Forgot your password?" link is not allowing you to reset your password, contact someone of management who might have access to update user information.


        Account Settings

        • Visit https://app.gosteelhead.com/Account to access your Steelhead account. In your account page, you can:
          • View Timesheet related features if an hourly user
          • Change your Account Name
          • Change your Account Avatar
          • Change your Password
          • Set up your PIN Login
          • Save your user signature for easy signing of materials in Steelhead (i.e. Packing Slip, Bill of Lading, etc.)
          • Set preferred Fish Link

        User Settings

        The main Users page is where many pieces of user information can be updated. Here, user permissions can also be updated. Only those allowed have access to this.

        Clicking the edit pencil when you open the user profile will open a dialog where user details can be updated:

        User name, email, password, PIN, role, permission groups, default timesheet product, hourly, supervisor, and custom inputs.

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        Also on this page:

        • New users can be created
        • Input schemas can be configured
        • Users can be archived and unarchived
        • User table can be searched, filtered, and ordered
        • Export CSV

        Locking and Unlocking Accounts

        A user's account will lock if the password to the associated email is attempted and failed five times.

        If needed, administrators can lock and unlock users' accounts on the Users main page:

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        Device Locking

        A device will lock when incorrect PINs are entered five times consecutively on the main login page. For more information, uncluding how to unlock a device, see domain settings.


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