When you purchase a new device for operators to access Steelhead, we recommend taking the following actions to configure the devices for use on the floor.

Device Setup

• Whitelist the following domains:
  • https://app.gosteelhead.com
  • https://us1.pdfgeneratorapi.com
• Block other websites
• Block app downloads

For additional help with your device, see:

• iOS (Apple iPad) support
• Android support

Setting Device Locations

Once Locations are configured in your domain, devices can be set to a specific location. To set device locations, follow these steps:

1. Log into Steelhead on the device
2. On the top right corner of the home page, click on the "Configure Device Settings" icon
3. Click the "Edit" pencil icon on the right side of the Device Settings page and select the device location

Steelhead Device Settings

In Domain Settings, you may do the following:

• Enable PIN Login for simple user login on the device.
• Set a Force Logout device time to logout users when they are logged into Steelhead on the device for a period of time without use.
• Put the device into Time Clock Mode if the device is being used ONLY for users clocking in and out.

Locked Devices

Devices will temporarily lock when 5 incorrect PINs are entered.

• The user must contact a manager who has access to Domain to unlock the account or device
• To unlock a device: Navigate to the Domain page and click the “Unlock Devices” button and “UNLOCK” the device that is locked

Note: Devices that are always unlocked/logged in, like the screen showing the plant dashboard, will never have a problem with being locked.